This article first appeared on awesomelendingsolutions.com.au.
If you've never used a mortgage broker before, you might wonder what they actually do. In simple terms, a broker is your guide and helper through the home loan process. Here's how it works, step by step.
Step 1: Getting to know you
Your first conversation is about understanding you. A broker will ask about:
- Your goals (buying, refinancing, investing)
- Your income and job
- Your expenses and debts
- Your savings or equity
- Your timeframe
- What's important to you in a loan
This usually takes 30 to 60 minutes and can be in person, by phone or by video.
Step 2: Working out your options
The broker then works out:
- How much you can borrow
- Which lenders are likely to approve you
- Which government schemes you may qualify for
- What loan features would suit you
Lenders each have their own policies and calculators. A good broker knows these differences well.
Step 3: Comparing loans
The broker compares loans from their lender panel. They look at:
- Interest rates and comparison rates
- Fees
- Features like offset accounts and redraw
- Lender policies that suit your situation
Step 4: Making a recommendation
Your broker explains which loan they recommend and why. Under the Best Interests Duty, they must act in your best interests. They'll usually show you other options too, and give you a document called a credit proposal or preliminary assessment, which explains the recommendation.
You make the final decision.
Step 5: Collecting documents
You'll provide documents such as:
- Photo ID
- Payslips or tax returns
- Bank statements
- Statements for existing debts
The broker checks everything before it goes to the lender, which reduces delays.
Step 6: Lodging the application
The broker submits your application and supporting documents to the lender. They then follow up with the lender and answer any questions on your behalf.
Step 7: Approval
You might first receive pre-approval (if you're still looking) or go straight to formal approval (once you have a property or are refinancing). The lender orders a valuation of the property.
Step 8: Loan documents and settlement
When your loan is approved, the lender issues loan documents. Your broker can help explain them. The broker then works with your conveyancer and the lender to make sure settlement happens on time.
Step 9: After settlement
A good broker doesn't disappear. They'll check in to:
- Make sure your loan is set up correctly
- Review your rate regularly
- Help when your fixed rate ends
- Help with future goals like renovating or investing
How brokers are paid
Most brokers are paid by lenders through:
- Upfront commission – a percentage of the loan amount, paid after settlement
- Trail commission – a small ongoing percentage while the loan is active
These are disclosed to you in writing. For most standard loans, you don't pay the broker directly.
What brokers don't do
Brokers aren't usually tax agents, financial planners or lawyers. A good broker will tell you when you need advice from one of these professionals.
Why it matters in 2026
With rates rising four times in 2026, the new APRA debt-to-income limit, an expanded 5% Deposit Scheme and new tax rules for investors, there are more moving parts than ever. A broker keeps track of these so you don't have to.
An example
Sarah and Ben want to buy their first home in Sydney. Their broker:
- Works out they can borrow $720,000
- Confirms they qualify for the 5% Deposit Scheme and NSW stamp duty exemption
- Compares participating lenders and recommends one with a full offset account
- Gets them pre-approved within a week
- Manages the process through to settlement after they buy a $760,000 unit
How long does the whole process take?
From your first chat to settlement, it's often six to twelve weeks when buying. That includes finding a property. Refinances are usually faster, often two to six weeks. The more organised your documents are, the quicker things move.
Frequently asked questions
Do I have to pay a broker?
Usually not for standard home loans. Brokers must tell you about any fees upfront.
Can I talk to a broker before I'm ready to buy?
Yes. Many people talk to a broker months before they buy, to plan their savings and budget.
What if the broker's recommendation doesn't suit me?
You don't have to accept it. A good broker will explain alternatives and adjust to your needs.
Will a broker check my credit?
Only with your permission, and usually only when you're ready to apply.
Talk to Awesome Lending Solutions
Every situation is different, and the right loan depends on your goals, income and timing. At Awesome Lending Solutions, we compare a wide panel of lenders and explain your options in plain English, with no pressure. Call us on 02 7904 9560 or visit awesomelendingsolutions.com.au to book a chat.
This article is general information only. It does not consider your objectives, financial situation or needs, and it is not financial, tax or legal advice. Scheme rules, interest rates and laws were current as at October 2026 and can change. Speak with a licensed professional before making any decision. Albert Waldron is a Credit Representative (CR 407514) of AFG's Australian Credit Licence 389087.